Loving your spirit

We love great coffee – and we want to share it with the world. We pour our hearts into serving up brilliant brews and an awesome experience all-round.  

Genuine and welcoming – that’s the Costa Coffee team. We believe in what we do (but don't take ourselves too seriously). We also care about doing good – caring for communities, the environment and a sustainable world. In our stores, it’s not just the coffee that’s warm.

In an industry that moves as fast as ours you’ve got to be courageous. That means coming up with bold ideas and getting our teeth into problems. With supportive leaders and a dash of entrepreneurial spirit, we put innovation into action. A little bit of bravery makes a lot of difference.  

When everyone takes responsibility, you get a sense of trust. It means each person is accountable for making great coffee and creating a great place to work. When we all step up, amazing things are possible. Trust helps us grow, as people and a business. 

We’re enterprising and ambitious. Coffee in hand, we’re ready to navigate unchartered waters and grow into new ​markets, responsibly. ​Along with courage comes a sense of integrity: crafting coffee with care, in a way that uplifts the lives of the people who grow it, the expert baristas who craft it, the communities that drink it, and the environment we all depend on.

We call it 'Coffee with Commitment'. Building a sustainable business eco-system to help us inspire the world to love great coffee.  ​

Our pioneering partnerships come in all shapes and sizes, and they’ll help us to achieve our ambitions. Success is about listening and trusting each other. ​Together, we can craft innovative new, exciting and uplifting moments for coffee fans worldwide.

With the collective wisdom, experience and capability of every person in our Costa-Coke universe, we’ll become a total coffee company. 

When your work’s dynamic and challenging, you’ve got to be resilient, pacey and proactive. ​

With this approach, we’re seizing the chance to stretch ourselves, take risks and own our actions. At the same time, we’re uplifting the lives of coffee fans all over the world.

As we grow, so does the opportunity to learn and develop personally. Imagine all that support, experience and capability, swirling around our business. ​

We are genuine, passionate and generous. We champion each other’s differences. We share thinking, perspectives and ideas. We rally together and support each other through challenging times with warmth and compassion. We are people people.

You’ll see this everywhere, from our coffee shops to our head offices. Even in the way we support our local and global communities through small to life-changing projects. ​No matter how big we get, this will never change. Our people will always make us ​
who we are. ​

Shine is our LGBTQ+ network, helping employees connect.

Since 2019, we’ve partnered with the Switchboard LGBTQ+ Helpline. Every time we sell a Pride re-usable cup, £1 goes to the charity.

This network creates safe spaces where team members can talk about wellbeing, inside and out. That means disability and neurodiversity, and both mental and physical health.

The community welcomes people from across our entire business, hosting events and networking sessions. They also share vital information on how to access resources and support. This includes reminding people about our Employee Assistance Programme, provided by our friends at Hospitality Action.

Racism and discrimination have no place in society, or in our business. While we have made progress, there’s much more we need to do. Through our internal 'Belong' network, team members can help to define and reshape the cultural diversity agenda. With the help of Belong, we’ll keep progressing as an ally and a force for good.

Together is our gender balance network, supporting gender equality by listening to our team. By gathering insight, the group is helping to make Costa Coffee a place where everyone can thrive. The Together community meets regularly for Book Club and Popcorn Sessions, and celebrates both International Women’s Day and International Men’s Day.

Coffee is at the absolute core of our business and we believe that great coffee has the power to create positive change. That's why we take great pride in sourcing it sustainably. 

We make careful choices about the coffee we buy, working with the Rainforest Alliance to source 100% of our famous beans to their high standard. We're also exploring new ways to partner with farmers to tackle the effects of climate change and support their livelihoods.

The packaging we serve our products in is really important to us, to you, and for the planet. That’s why we will continue to prioritise the sustainability of our packaging, including our takeaway cups, lids, cans and pods.

Wherever possible we will create circular solutions, considering the entire lifecycle of each piece of packaging – reducing waste, boosting recycling, and using recycled material – moving towards reuse as our ultimate goal.

Climate change is the greatest challenge of our time. The science is clear: to avoid its very worst effects, we need to limit global warming to 1.5C.

To play our part in tackling climate change, we need to think and act boldly. The targets we’ve set ourselves are significant; they'll drive us to genuinely change the way we do business, globally.

A Costa coffee is more than a drink, it’s a connection. We’re proud to be part of diverse, unique communities all around the world. We roll up our sleeves and get stuck into supporting local causes, working hard to drive change for the better.  

Our stores and team members are at the heart of communities across the UK. This gives us the opportunity to make a real difference that goes way beyond our doors.