Finance Manager – Individual Franchise

Contract type: Permanent

Category: Global Functions - Finance



At the heart of Costa Coffee, where our values – DISCIPLINED to Deliver, PASSION for Progress, Win with WARMTH, TRUSTED Team Player, and COURAGE to Challenge – drive everything we do. As the UK’s No.1 coffee brand and part of The Coca-Cola Company, we’re not just aiming for greatness; we’re striving to become the world’s most beloved coffee brand. We’re not content with mediocrity. Today, we’re a Total Coffee Company, delivering exceptional coffee experiences to consumers worldwide through our beloved stores, Express machines, RTD products, and numerous collaborative partnerships.


This exciting opportunity lies within our B2B finance team, which focuses on our Must Wins and Acceler8 framework across the Costa landscape.

Join us as we embark on a journey of growth across platforms, supporting our market teams to achieve success.



A bit about us…


We’re Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK’s leading coffee Brand. Now, you can find us in more than 40 countries across Europe, the Middle East, Asia and the Americas. We’re on a mission to inspire the world to love great coffee. All enabled by being part of The Coca-Cola Company


FMCG and Costa X are our on-the-go products, helping us serve our B2B partners across the globe. And as for coffee technology, we’re trailblazing the industry. Here at Costa, it’s about doing a great job alongside brilliant people who share a passion for growth. And we promise we’ll always make sure you’re loving your craft.


A bit about the role…


The Finance Manager IF is a key role in the B2B Finance team with responsibility for supporting two areas; UK Individual Franchise (IF) and the Irish Franchise Partner (MBCC). 

Franchising has aggressive growth plans as part of the Costa UK&I Long Range Plan (LRP), aligning to the Total Coffee Company (TCC) and enabling Costa to be known as a World Class Franchisor.

Main activities include:


  • Business partnering and leading commercial support to the IF team providing timely and actionable insight, commentary and challenge to deliver overall P&L in line with agreed targets
  • Provision of Commercial insight providing constant and regular updates to the commercial direction of the business areas, applying knowledge of the market, commercial levers and operations to drive the best value and maximise overall returns to the Business, Manage risks and opportunities
  • Lead the forecasting, budgeting and planning (LRP) processes taking a strategic approach to developing plans whilst challenging to ensure it meets the overall strategic initiatives of the wider business.  Ensure alignment of key stakeholders around a common view of the facts and the required plan to deliver shareholder commitments with clear communication of the risks and opportunities.
  • Manage IF/MBCC Pricing working with Business Development lead on pricing strategy and margin analysis.  Progress and recommend approaches to Cost of Goods pricing for non-Coffee items in IF to move to a more easily understood, commercially viable and simplified model.  Implement and manage Trade Agreements with the IF Commercial team
  • Contact point for Franchise Partners (currently 36 partners) on financial matters, working collaboratively, balancing their short and medium term goals
  • Enable improved engagement with IF partners on Financial Reporting to drive greater understanding of profit performance and support enhanced action planning to deliver growth plans. Work with Costa Commercial teams to ensure Partner lens placed on initiatives and cashflow impacts
  • Actively contribute and participate in the various Franchise forums. This includes Profitability and Trading, Marketing, Operations, Supply chain as well as the Commercial Franchise Steering Group (CFSG)
  • Assist the Individual Franchise teams to maintain appropriate governance over the IF operations
  • Produce regular investment appraisal analysis, manage RFAs and ensure learnings are fed into future investment decisions
  • Collaborating with Finance Business Partners to help improve business decisions and support intra-function working across Global Finance
  • Ad hoc project engagement, both within IF but also across broader global finance transformation


A bit about you…


We want you to thrive and grow in this role and have a fantastic career at Costa. Our culture is like a latte cup filled with Discipline, Passion, Courage, Trust and Warmth. It’s a friendly place to be – a chance to build on all your skills. As well as being confident in crafting the perfect messages to help us stay connected across the business, you’re also:


  • Excellent Excel skills, including reporting and modelling
  • Bold, brave and executes with pace
  • Champions Costa’s values of disciplined, passion, trust, warmth and courage
  • Excellent Communication – ability to articulate verbally and in writing, complex and detailed information in an easy to understand manner to all level of the business and Partners
  • Proactive, resilient, adaptable and “can do” team player with a drive to make a difference
  • Strong forecasting skills
  • Ability to work under one’s own initiative, predicting the needs of senior stakeholders



What we can offer…


We’re on a growth journey like no other: more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with great perks and benefits:


  • BUPA Healthcare and Babylon GP
  • Costa Pension Scheme
  • Bonus Scheme
  • Income Protection and Life Assurance
  • 50% staff discount in our equity stores, 25% staff discount in franchise stores
  • Access to The Coca-Cola Company Share Incentive Plan
  • 25 days Holidays
  • Car allowance



Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those vital connection points. Our remote working allows you to balance your work and personal life while retaining Costa’s much-loved culture.


Location: Remote role with the ability to travel to Costa office in Central London once or twice a week.


Here at Costa we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another to take a few risks. We learn and we grow constantly. Individuality is championed and we provide a culture where everyone feels included. You can be you at Costa.