BGR – Business Analyst

Contract type: Permanent

Category: Bulgaria - Technology

Location: Sofia, Sofia City Province, BG

Exciting opportunity for a Talented Business Analyst to join our growing Tech hub in Sofia. This will suit an experienced Product Owner/BA who has worked in a fast-paced enterprise scale Agile environment.

A bit about us…

Costa Coffee has revolutionised the coffee industry since we first opened our doors in 1979 in London, and since then, we’ve been on a mission to inspire the world to love great coffee, supported by our parent company Coca-Cola. Over 51 years, we have grown to become a global brand serving 3 million cups of coffee every day across 42 markets through a range of platforms for all those delightful coffee occasions.

As for coffee technology we’re quite simply trailblazing the industry, and our tech hub in Bulgaria is perfectly placed to play a crucial role in our strategic ambition to be a leader in new technology that continues to transform the coffee experience for our customers.  Whether it’s coding new features for our No1 loyalty app, developing digital payment methods, or working on technology integration for our fully robotic coffee machines that excites you, you’ll have the opportunity to contribute to groundbreaking technology whilst being part of an agile team full of warmth, passion and courage to do things differently. 

A bit about the role…

Working within our Global Digital Consumer Value Stream and reporting to the Technical Product Owner or Technical Product Manager, this role is responsible for supporting delivery of business-critical initiatives that will enable Costa to drive digital acquisition and engagement of consumers across the globe. This will be achieved by continuously delivering high value, test and learn driven features for our markets and continuing to transform our best-in-class digital technology stack and front-end consumer experiences. This covers global websites, native apps, point of sale, Costa X machines, digital screens and key digital capabilities including consumer identity, CRM, loyalty, personalisation, eCommerce/remote ordering and payments.

This role will cover the following key areas across multiple Agile squads and capabilities:

  • E2E Product backlog management across multiple Agile squads including discovery, refinement of high-quality Epics and User Stories
  • Supporting the TPO/TPM with portfolio level activities including quarterly planning and prioritisation, management of cross squad or team risks, issues and dependencies
  • Working with the squads through the delivery lifecycle, facilitating squad ceremonies and events and ensuring successful outcomes against objectives
  • Supporting Devops activities including stakeholder communications, training, supporting releases, production support and configuration and working with data/reports
  • Providing SME technical and process knowledge across our digital technology stack


A bit about you…

To succeed at Costa, it is important that you embrace our values and enjoy working with diverse and committed colleagues. In addition, we would hope to see some or all of the below:

  • Bachelor’s degree or equivalent in relevant subject e.g. Computer Science
  • Strong, demonstrable experience working as a Business Analyst or related role e.g. Product Owner in a fast paced, enterprise scale Agile environment
  • Impeccable E2E requirements management skills including elicitation, documentation and the effective management of product backlogs, epics and user stories, ideally across multiple Agile squads
  • Strong knowledge and experience of cloud based digital and consumer facing technologies
  • Excellent communication and stakeholder management skills

What we can offer…

We’re on an exceptional adventure and can offer a truly purpose led career with flexibility to suit your personal needs. In addition, you will benefit from the below:

  • Costa Incentive Scheme
  • Life, Accident & Disability Insurance
  • Healthcare
  • Wellness Allowance
  • Multisport Card (self-funding)
  • 25 days annual leave



The role will be hybrid model with the expectation of being in the Sofia office 2-3 days per week as required. Some international travel may also be required on up to a quarterly basis e.g. to the UK to participate in face to face planning meetings with our central digital teams and stakeholders.


At Costa Coffee we celebrate Inclusion and Equality; we believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do. #nowisthemoment to join.