Our culture

At Costa Coffee, we believe in living life with heart

And to do that, we need to show up as our true selves. That means working in a culture that acknowledges, understands and embraces the unique ingredients that make us who we are.

Diversity, Equity and Inclusion (DE&I) is about respecting individual differences and recognising that they can be our strength. It’s about consciously seeking diversity of views, experiences and backgrounds, and encouraging inclusive practices that create fairness and remove barriers. It’s how we make decisions with the right input for better outcomes.

Values & Behaviours

Disciplined to deliver

Passion for progress

Win with warmth

Courage to challenge

Trusted team player

We prioritise and follow through relentlessly to deliver results. We drive for consistency and simplicity. We codify and share best practice to add value.

We have a can-do attitude and contagious energy. We are obsessed about continuous improvement. We are data-driven in our approach.

We are open-minded and listen well. We build strong relationships internally and externally. We care enough to have the honest conversation.

We bring creativity and new ideas that make a difference. We are curious, understand what’s working or not, and act. We take calculated risks, learn from failures and adapt quickly.

We act with honesty, integrity and transparency. We play our part to make it happen. We take calculated risks, learn competence and expertise.

PEOPLE PROMISE

What we expect in our teams

Growth Partnerships Ambition People

Powered by growth

We’re enterprising and ambitious. Coffee in hand, we’re ready to navigate unchartered waters and grow into new markets, responsibly. Along with courage comes a sense of integrity: crafting coffee with care in a way that uplifts the lives of the people who grow it, the expert Baristas who craft it, the communities that drink it, and the environment we all depend on.

Pioneering partnerships

Our pioneering partnerships come in all shapes and sizes, and they’ll help us to achieve our ambitions. Success is about listening and trusting each other. Together, we can craft innovative new, exciting and uplifting moments for coffee fans worldwide.

With the collective wisdom, experience and capability of every person in our Costa-Coke universe, we’ll become a total coffee company.

Work with ambition

When your work’s dynamic and challenging, you’ve got to be resilient, pacey and proactive. With this approach, we’re seizing the chance to stretch ourselves, take risks and own our actions. At the same time, we’re uplifting the lives of coffee fans all over the world.

As we grow, so does the opportunity to learn and develop personally. Imagine all that support, experience and capability, swirling around our business.

Warm people

We are genuine, passionate and generous. We champion each other’s differences. We share thinking, perspectives and ideas. We rally together and support each other through challenging times with warmth and compassion.

We are people people. You’ll see this everywhere, from our coffee shops to our head offices. Even in the way we support our local and global communities through small to life-changing projects. No matter how big we get, this will never change. Our people will always make us who we are.

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COMMUNITY

Community is at the heart of everything we do

From the local neighbourhoods we serve, to the coffee-growing regions we support around the world, our stores are more than coffee shops. No matter how big or small the moment is, they’re lively spaces where people can connect over book club chats, live music nights, or parent-and-baby meetups.

We’re also passionate about making a difference. Through our long-standing partnership with the Costa Foundation, we help create brighter futures for young people in coffee-growing communities. Thanks to the incredible efforts of our teams and customers, we’ve raised over £20 million since 2007, funding more than 100 schools and opening the door to education for over 120,000 children.

Together, we’re brewing more than coffee. We’re crafting stronger communities and changing lives.

Find out more

OUR AMBITIONS