Customer Services Data Manager – FTC to cover for a period of maternity
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We have a unique and pivotal role to join our marketing team for someone that has technical know how combined with the ability to translate data into insight and bring this to life in an engaging way – a true passion for the consumer voice driving business decision making.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as a Customer Services Data Manager, there’s never been a better time to join.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa-owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
- And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Customer Services Data Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:
- Drive the high-quality development of data, reporting & insights that underpin the growth and success of the Customer Services Contact Centre as well as input into business projects and strategy.
- Provide insights on consumer interactions to drive continuous improvement and to inform strategic change.
- Own and manage the creation and delivery of a best in class set of reporting with clear and concise actions and recommendations to drive business decisions.
- Responsible for the TALON ONE Loyalty platform within the team.
- Be the single point of contact for all internal and external data and reporting cycles inclusive of safety and security, Coca-Cola, finance and audit.
Who you are
It’s your unique ingredients we’re interested in:
- Proven track record and experience working in Customer analytics/data/reporting position
- Sound experience in delivering meaningful insight to support strategic business decisions
- Experience in building reporting solutions/ dashboards (Excel/ Power BI)
- Be proficient in Microsoft CRM 365
- Understanding of database capabilities and experience of integrating, interpreting and analysing large amounts of data from multiple sources
- Proficient in MS Excel, including pivot tables and data models/ dashboards (VBA not essential)
- Ability to work effectively under pressure to challenging deadlines. You’ll be a self-motivated self-starter, with a flair for effectively managing multiple stakeholders.
- An excellent communicator, who’s highly driven.
Location – Remote with the ability to attend meetings in our key head office locations.
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com