Field Service Engineer – London

Contract type: Permanent

Category: UK&I Support Centre - Costa Express Field Support

Location: London, England, GB

Field Service Engineer – London – Permanent

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Working for UK’s leading coffee brand, you’ll take responsibility for our Costa Express machines, carrying out repairs and maintenance to keep our equipment trading to the highest possible standards. You’ll have the chance to make a difference every day and take pride in supporting our valued partners. We offer you an Assured City & Guilds Engineering Programme. This recognition gives you confidence and reassurance that our in-house training is the best it can be!

A bit about us…

We’re Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK’s leading coffee Brand, but we can now be found in over 40 countries across EMENA, APAC and Americas. We’re on a mission like no other as we inspire the world to love great coffee. This is all supported by being part of The Coca-Cola Company.


Along with our leading Retail formats, it’s our ground-breaking FMCG offering and Costa X on-the-go propositions, that help us serve our B2B partners across the globe. And as for coffee technology, we’re quite simply trailblazing the industry. Here at Costa, it’s about doing a great job alongside brilliant people who share a passion for growth. And we promise, we’ll always make sure you’re loving your craft.


A bit about the role…

Day to day, you’ll be working as part of a dedicated field service team reporting to Service Team Manager. You’ll have accountability of the Costa Express equipment in your region, carrying out a range of installation, repair and preventative maintenance work. Some of the key responsibilities include:

  • Diagnose faults, repair or replace equipment to Brand guidelines
  • Follow all documented processes to optimise machine reliability
  • Effective communication of issues, problems or solutions through escalation points
  • Adherence to Warranty and Returns procedures
  • Demonstrate first class customer service, driving warmth and loyalty in our partnerships


A bit about you…

A passion for problem solving and hands-on approach is just the start of what we’re looking for. So, what else makes a great Engineer at Costa? 

  • Experienced in an environment with technical equipment and working in electrical and/or mechanical engineering role previously
  • Experience with testing and repairing service equipment, and ability to handle and work with a variety of tools
  • Determination to keep our equipment operating as effectively and efficiently as possible
  • Ability to prioritise your workload in an organised and agile manner
  • A natural problem solver, energised by curiosity, learning and continuous improvement
  • A real passion for customer satisfaction, and not settling for less than the best


What we can offer…
We’re on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people,  so we want you to feel valued and rewarded with, great perks and benefits:

  • BUPA Healthcare and Babylon GP
  • Costa Pension Scheme
  • Bonus Scheme
  • Group Income Protection and Life Assurance
  • 50% staff discount in our equity stores, 25% staff discount in franchise stores
  • Access to The Coca-Cola Company Share Incentive Plan
  • 33 days Holidays (including bank holidays)


Our training…
We believe in developing and investing in talent! As we continue on our journey of growth, it is important to us that we invest in our Field Service Engineers. Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Express we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.

We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases all of our fleet and immerses you in our Brand. In your first 5 weeks you will be accompanied by Field Service engineer to observe the role and responsibilities together with hands on learning with our IT platforms out in the field.  Then you will join our Technical Trainers and receive 3 weeks  in depth training in our Loudwater Academy – encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day! Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.

We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.


Working pattern: 37,5 hours a week, 1 / 4 weekends

Location: Remote

Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved culture.

DE&I Statement :

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Courage and Trust. You will be part of a genuine and committed team that shares the love for coffee and a desire to deliver great experiences to our customers, committed and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency and embraces differences in all that we do.

For any reasonable adjustments and general queries please contact