Senior E2E Supply Chain Sustainability Manager

Contract type: Permanent

Category: Global Functions - Procurement / Supply Chain



Costa Coffee is dedicated to achieving ambitious sustainability goals through its ‘Coffee with Commitment’ plan, necessitating transformative changes in business and supply chains.

This role demands strategic foresight, hands on execution capabilities, and effective collaboration with both internal and external stakeholders, including The Coca Cola Company. The position plays a pivotal role in enhancing Costa’s external profile and improving business practices throughout the value chain.


A bit about us…


We’re Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK’s leading coffee Brand. Now, you can find us in more than 40 countries across Europe, the Middle East, Asia, and the Americas. We’re on a mission to inspire the world to love great coffee. All enabled by being part of The Coca-Cola Company.


Along with our leading Retail formats, it’s our ground-breaking FMCG offering and Costa X on-the-go propositions that help us serve our B2B partners across the globe. And as for coffee technology, we’re quite simply trailblazing the industry. Here at Costa, it’s about doing a great job alongside brilliant people who share a passion for growth. And we promise, we’ll always make sure you’re loving your craft.



A bit about the role…


This senior role within the Global Sustainability team focuses on leading sustainable supply chain strategies. If you are an expert in embedding policies, enhancing monitoring systems, managing due diligence, and mitigating risks in supply chains to reduce environmental and human rights impacts, then this opportunity may align well with your skill set.

Your key responsibilities will include (but not limited to):

  • Develop and lead sustainable sourcing policies and initiatives for key product and ingredients, primarily focused on commodity (coffee, palm, cocoa) and agriculture (milk, eggs & animal proteins) supply chains, working with Procurement, internal and TCCC teams to ensure commercial impact and regulatory aspects are understood and approved, and clearly communicated.
  • Lead all aspects of regulatory compliance related to sustainable supply chain legislation.
  • Lead strategic relationship with Costa’s 3rd party certification partners to drive opportunities for improved business practices and brand engagement (eg. Rainforest Alliance, Fairtrade, RSPO).  Manage certification aspects of the relationship including related audits and assessments and utilising cross functional skills to assure compliance.
  • Deliver Costa’s Supplier Guiding Principles workplace ethics programme, meeting annual targets and setting strategies for long term improvement pathways.  Manage and assure audit programme with 3rd party and in line with TCCC Human Rights policies and requirements.
  • Lead traceability and supply chain mapping initiatives for Costa’s priority/high risk products and ingredients, codifying data and risk assessment sources and providing management reporting/KPI’s to supply chain and technical teams.
  • Set up governance and routines to support sustainable supply chain progress reporting processes, including leading Costa’s supplier engagement/surveys and work with internal partners on sustainable sourcing and human rights communications and disclosures (internal/external).
  • Build effective network through relationship building, identifying opportunities to drive brand trust and build reputation through sustainable supply chain activities.  Engage with Costa’s Executive, Networked Leadership Team (NLT) and functional partners, to drive team engagement and improved understanding of Costa’s sustainability plan.
  • Manage all related budgetary responsibilities to deliver objectives and progress, including long range planning and annual in year budget management, and cost effective use of advisory services from 3rd parties.


A bit about you…


Our values and behaviours are integral to everything we do: we aspire to be disciplined to deliver, have passion for progress, win with warmth, have the courage to challenge, and be trusted team players. Along with an ability to work with multiple teams we would look for you to bring the following to this role: 


  • Full understanding of sustainable sourcing, human rights and ESG issues and systemic drivers
  • Practical application of strategies and actions necessary to provide assurance and compliance in high risk commodities/supply chains.
  • Practical experience achieving 3rd party certification compliance and managing audits (eg. Rainforest Alliance, RSPO), and an understanding of social and environmental systems, principles and practices (ie. SEDEX, Eti, UNGP’s)
  • Strong working knowledge of non financial reporting and ESG regulations – including EUDR, CSRD, CSDDD
  • Strong communication and presentation skills
  • Ability to manage cross-functional teams and external consultants/specialists Working experience of defining and implementing sustainability strategies within supply chains and wider supplier ecosystems
  • Experience of navigating matrix organisations – working centrally and across business units.
  • Proven track record of delivering projects to time and budget.
  • Adept at presenting opportunities into a language the business can understand – specifically commercial and practical bias.


What we can offer…


We’re on a growth journey like no other: more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with great perks and benefits:


  • BUPA Healthcare and Babylon GP
  • Costa Pension Scheme
  • Bonus Scheme
  • Income Protection and Life Assurance
  • 50% staff discount in our equity stores, 25% staff discount in franchise stores
  • Access to The Coca-Cola Company Share Incentive Plan
  • 25 days Holidays
  • Car Allowance



Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those vital connection points. Our remote working allows you to balance your work and personal life while retaining Costa’s much-loved culture.


Location: UK Remote 


Here at Costa we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another to take a few risks. We learn and we grow constantly. Individuality is championed and we provide a culture where everyone feels included. You can be you at Costa.


Please apply via the link provided.